Frequently Asked Questions
Q. How do I start shopping?
A. To start shopping, log into your account and select a product category in the top navigation bar. From each product category, you will be able to select individual products and add them to your cart in the size and color you want.
Q. How do I check my account balance?
A. Once you log into your account, you can locate your Account Balance in the top right corner in the store header next to the shopping cart icon. For account balance questions please reach out to pinnacle@blinkmarketing.com.
Q. Am I taxed if/when I use the $45 store credit?
A. The IRS says the store credit is classified as a “taxable fringe benefit," and we must assess income taxes on the value. To make this as easy as possible for everyone, we're simply going to take the $45 value and report it as a “taxable fringe benefit," for which the applicable taxes will amount to approximately 29.7% (22% federal, social security if applicable, Medicare and any applicable state tax). That comes out to a little more than $13. This will be withheld on the payroll cycle after you redeem your store credit.
Q. How do I update my cart?
A. To update your shopping cart, please click on the “Shopping Cart” link at the top of the page. Here you can enter new quantities for each product and click “Update” or click “Clear Cart” to remove all items from your shopping cart.
Q. Will I get an email and shipping confirmation for my order?
A. Yes. Your order details will be included in an automated email sent to the email address entered during checkout. Once the order has shipped, you will receive a shipping confirmation email complete with tracking numbers to track your shipment.
Q. How do I check the status of my order or view order history?
A. Order History and other account details can be viewed when you log into your account and click your name that appears in the top right header of the page. This can only be viewed if your order was placed under your account; this function does not exist for anyone checking out as a "guest".
Q. What is the return policy?
A. Due to the custom nature of On-Demand orders, we are unable to accept returns on these items. However, if your garment arrives damaged or not produced according to your order specifications, please contact us so we can replace it. Thank you for understanding.
Q. Do I need to make an account to place an order?
A. No. But creating an account allows you to view your order history and the system saves your shipping information for a quicker checkout the next time you shop and place an order.
Q. Do you ship internationally?
A. Please contact us to speak with our team about placing an international order.
Q. How do I contact customer service?
A. Please click here or call 615-252-5902 to contact customer service. Hours are 9:30am-4:30pm CST.
Q. I placed an order with a credit card. How will this charge appear on my statement?
A. Thank you for your purchase! This charge will appear on your statement as "Blink Websites".
If you are interested in a bulk order, please reach out to Mimi Harbeck | mimi.harbeck@pnfp.com | 336.858.5886
